He has this one 100% on target. There is nothing worse than getting a shiny new Vista machine and finding it infested with craplets. Applications that the OEM was either paid to include (Norton, McAfee, Rhapsody, and all manner of unwanted garbage) plus trial versions of some software or links to it. Yuck.
Even customizing a machine on line isn’t foolproof. There are some Dells that you cannot simply customize to NOT include some 6 month trial – you can select from AOL/Earthlink/Net Zero, but you can’t select NO. Dell is used as an example, most others are equally as bad.
Here’s Walt’s video on the subject.